Shipping policy

1. Order Processing Time

  • All orders are processed within [1–3 business days] (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed.

  • You will receive a shipping confirmation email with tracking information once your order has shipped.

If we are experiencing high order volume or delays, processing times may be extended. We will notify you of significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic Shipping: [3–7 business days]

  • International Shipping: [7–21 business days]

Delivery times are estimates and not guaranteed. Delays may occur due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Incorrect shipping information provided at checkout

3. Shipping Carriers

We ship orders using reputable carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL

Carrier selection may vary depending on destination and shipping method.

4. International Shipping

We ship internationally to select countries.

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • We are not responsible for delays caused by customs.

  • If a package is refused due to unpaid duties, original shipping costs will not be refunded.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

6. Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders shipped to incorrectly entered addresses

  • Packages returned to sender due to address errors

If an order is returned to us due to an incorrect address, additional shipping fees may apply to reship the package.

7. Lost, Stolen, or Damaged Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your package arrives damaged, please contact us within [48 hours / 7 days] with:

  • Your order number

  • Photos of the damaged item and packaging

We will work with the carrier to resolve the issue.

8. Shipping Restrictions

We do not ship to:

  • P.O. Boxes (if applicable)

  • APO/FPO addresses (if applicable)

  • Certain international locations (if applicable)

9. Contact Information

If you have any questions about our Shipping Policy, please contact:

Sunny Generations Co.
Email: sunnygenerationsco@gmail.com
Business Address: Prescott, AZ