Refund policy

1. Returns

You have [14/30] days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must provide proof of purchase (order number or receipt).

 

2. Return Process

To initiate a return, please contact us at:

Email: sunnygenerationsco@gmail.com
Order Number: [Required]

If your return is approved, we will provide instructions on how and where to send your item. Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original method of payment.

  • Processing time may take 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).